Shipping & Returns

Shipping Policy

Shipping & Delivery Policy – Guruvaa (KGV Traders)

At Guruvaa, operated by KGV Traders, we are committed to delivering groceries and daily essentials across India in a safe, reliable, and timely manner. This Shipping & Delivery Policy outlines how your orders are processed, shipped, and delivered.

1. Service Areas

We deliver to all locations across India covered by our courier and logistics partners.
If your pin code is not serviceable, you will be notified at checkout or contacted by our support team.

2. Order Processing & Delivery Timeline

Orders are processed within 24 hours of confirmation.
Delivery will be completed within 0–7 working days, depending on your location and product availability.
Remote or rural areas may take longer than metro/urban regions.
Delivery timelines may be extended during peak demand, festivals, or unforeseen delays.

3. Shipping Charges

A delivery fee is applicable on all orders, regardless of order value or location.
The exact fee will be displayed at checkout before payment.
Additional handling charges may apply for bulky or heavy items.

4. Packaging & Safety

All items are packed with care to maintain freshness, hygiene, and product safety.
Fragile, perishable, or frozen products are handled with special packaging to preserve quality during transit.

5. Cancellation Policy

Orders can be cancelled within 48 hours of placing the order, provided they have not been dispatched.
Once dispatched, cancellations will not be possible.
To cancel an order, please contact our customer support team via email or phone.

6. Refund Policy

Approved cancellations or undelivered orders will be refunded to the original payment method.
Refunds are processed within 3–5 working days from the approval date.
For damaged, missing, or incorrect products, refunds/replacements will also follow the same 3–5 working days timeline after verification.

7. Damaged, Missing, or Wrong Items

Any damaged, missing, or incorrect items must be reported within 24 hours of delivery.
Verified claims will be resolved via replacement or refund at the discretion of the company.

8. Delivery Restrictions

Delivery timelines may be affected by circumstances beyond our control (e.g., natural disasters, strikes, or transport issues).
Certain items may not be shipped due to government restrictions.

9. Force Majeure

In case of unforeseen events beyond our control (natural calamities, lockdowns, political disturbances, etc.), deliveries may be delayed. Customers will be notified of revised timelines.

10. Contact Us

For shipping, cancellation, or refund-related queries, please reach us at:

KGV Traders (Guruvaa)
📧 Email: kgvtraders.exim@gmail.com

Return & Exchange Policy

Return & Exchange Policy – Guruvaa (KGV Traders)

At Guruvaa, operated by KGV Traders, we aim to provide our customers with high-quality groceries and essentials. Since many of our products are perishable, returns and exchanges are allowed only under specific conditions, as outlined below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

You received wrong items (different from what was ordered).
Items were damaged during delivery.
Items are expired or spoiled at the time of delivery.

2. Non-Returnable Items

For health and safety reasons, the following cannot be returned or exchanged:

Fresh produce (fruits, vegetables, dairy, meat, etc.) once delivered in good condition.
Opened or partially consumed items.
Products without original packaging/labels.
Personal care, hygiene, or household consumables.

3. Timeframe to Raise a Request

All return or exchange requests must be reported within 24 hours of delivery.
Requests made after 24 hours will not be accepted due to the perishable nature of our products.

4. Process for Returns & Exchanges

Contact our support team via email at kgvtraders.exim@gmail.com.
Provide your order ID, product details, and images of the issue (if applicable).
Our team will verify the claim and guide you through the return/exchange process.
If approved, a replacement product will be delivered, or a refund will be processed as per our Refund Policy.

5. Refunds for Returns/Exchanges

Refunds (if applicable) will be processed to your original payment method within 3–5 working days after verification.
Refunds are issued only if replacement/exchange is not possible.

6. Cancellation & Order Rejection

Orders can be cancelled within 48 hours of placing the order, provided they have not yet been dispatched.
If you refuse to accept the delivery without valid reason (wrong/damaged/spoiled items), delivery charges will still apply.

7. Company Rights

KGV Traders reserves the right to deny returns/exchanges in cases where the product has been used, mishandled, or is not in its original condition.
Frequent or fraudulent return requests may result in account restrictions.

8. Contact Us

For return or exchange assistance, contact us at:

KGV Traders (Guruvaa)
📧 Email: kgvtraders.exim@gmail.com